Last updated: March 2026
Because each OneBook is custom-created from your personal inputs, orders are non-refundable once processing begins.
If you change your mind before completing your questionnaire and photo upload, contact us at hello@onebook.studio and we will arrange a full refund.
Once your PDF has been delivered, the order cannot be refunded. You have the opportunity to review your book before confirming for print.
Print orders are non-refundable once you have confirmed for print, as your book enters production immediately. If you are unhappy with the story before confirming, you may request a rewrite instead.
If your book arrives damaged, misprinted, or there is a technical fault on our side, we will resolve it — including a replacement where appropriate. Contact us within 30 days of receiving your order at hello@onebook.studio with a description and photos of the issue.
hello@onebook.studio